Shipping Policy

Effective Date: 01/03/2025
 Last Updated: 01/10/2025

1. Delivery Area

We currently ship to UK addresses only.

2. Delivery Service

All orders are shipped via DPD Next Day Delivery. Orders placed before 2pm (Mon–Fri) are usually dispatched the same day.

3. Shipping Costs

• Orders under £250: £14.99 delivery charge
• Orders £250 and above: Free shipping
  

4. Tracking

Tracking numbers are not provided, but customers can contact support@whitefieldhealth.com for delivery updates.

5. Failed Deliveries or Missing Parcels

If your order has not arrived within 5 working days, contact us. In cases of loss or confirmed non-delivery, we will replace the order free of charge.

6. Order Processing

Orders are processed Monday–Friday, excluding public holidays. Orders placed after 2pm or on weekends will dispatch the next working day.

7. Delivery Address Accuracy

Please ensure your delivery details are correct. We are not responsible for delays or losses due to incorrect addresses.

8. Contact

For all shipping enquiries:
 📧 support@whitefieldhealth.com